Having trouble with one of your purchases and want to file a dispute?
iOffer’s dispute process facilitates communication between buyers and sellers to resolve issues amicably. When you file a dispute, the seller is notified and given the opportunity to respond accordingly.
Filing a dispute does not guarantee a refund and should not be used in place of requesting a charge back from your payment provider.
When can you file a dispute?
- This is the first dispute for the transaction
- The transaction is not rated positively
- No more than 60 days have passed after the transaction date
Example: Item purchased on September 1 (and hasn’t been rated positively by the buyer): last date to file a dispute: October 31.
Want to know what happens after you file your dispute on iOffer?: Dispute Process.
Need more help on this? Here are some other steps you can take when you’re having trouble, including how to contact your payment provider to get a refund.
Always remember to check out our Buyer Safety Guide to ensure a safe online shopping experience! It’s full of great tips that will help you make wise purchasing decisions.